Customer Services Admin Panel

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Future Opportunities for Customer Service Admin Roles

Are you interested in pursuing a career in Customer Service Administration? 

We’re always looking for talented individuals to join our team!

While there may not be an immediate opening, we encourage you to send us your CV. By submitting your application, you’ll be considered for future potential roles as they become available.

Send your CV today and be part of our future team!

Role Specifics:

Job Title: Customer Service Administrator

Business Unit: Recycling

Reporting to: Customer Service Manager

Location: Bord na Móna Recycling – Newbridge

Key Responsibilities:

Handle a high volume of inbound calls with professionalism and efficiency.

Identify customer needs, resolve complaints, and provide solutions.

Ensure communication is in line with company best practices, policies, and procedures.

Maintain ownership of calls through the full lifecycle of the customer’s request.

Communicate effectively via email with customers.

Meet daily, weekly, and monthly activity targets.

Foster good working relationships with colleagues for efficient service delivery.

Ensure all information is processed to agreed standards and report any customer complaints to the manager.

The Ideal Candidate Will Have:

1-2 years of experience in a similar customer service role.

Experience in the Customer Service/Waste Industry (advantageous).

Proficiency in Microsoft Office, with a strong knowledge of IT systems.

Flexibility to work across various areas within the company.

Eligibility to work in Ireland.

Proficiency in the English language.

Why Join Us?

At Bord na Móna, we offer a supportive and inclusive work environment, with opportunities for career growth and development.

Bord na Móna is an equal opportunities employer.